Refund policy
At Pawfinity, we stand behind the quality of our premium pet products. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at jazzilking224@gmail.com with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
The following items are not eligible for return:
- Opened oral care or hygiene products (e.g., toothbrushes)
- Items marked as final sale
- Gift cards
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at jazzilking224@gmail.com
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Original shipping charges are non-refundable.
Contact Us
For any questions about your return or refund, please reach out to us at:
- Email: jazzilking224@gmail.com
- Website: pawfinity-pets.myshopify.com