Privacy policy
At Pawfinity, your privacy matters to us just as much as your pet's happiness. This Privacy Policy describes how Pawfinity ("we", "us", or "our") collects, uses, and protects your information when you shop at pawfinity-pets.myshopify.com (the "Site").
1. Information We Collect
We collect information you provide directly to us when placing an order — including your name, email address, phone number, billing and shipping address, and payment details. We also automatically collect certain technical data when you browse the Site, such as your IP address, browser type, and pages visited.
2. How We Use Your Information
Your information helps us to:
- Process, fulfill, and deliver your orders
- Send you order confirmations and shipping updates
- Respond to your questions and provide customer support
- Detect and prevent fraud or unauthorized transactions
- Send you promotional communications (only where you've opted in)
3. Sharing Your Information
We work with trusted third-party service providers — including Shopify (our e-commerce platform) and shipping and payment partners — to operate our store. These partners only receive the information necessary to perform their services. We do not sell your personal data.
We may also disclose your information where required by law or to protect the rights and safety of Pawfinity and our customers.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.
5. Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, please reach out to us directly.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart, and analyze site traffic. You can control cookie settings through your browser at any time.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
8. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page from time to time.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Pawfinity Calabatown, Freetown, Sierra Leone 📧 jazzilking224@gmail.com 📞 +232 73 329 824